Modernizing IT with Service Management & ITIL

  • An overview of IT Service Management (ITSM) and its importance to modern organisations

  • Practical application of ITSM: the ITIL framework

    • How value is delivered to customers: flow and the ITIL service lifecycle
    • How to build organisational capabilities in ITSM with ITIL
    • How to enable and support continual experimentation, learning, and improvement with ITIL
    • ITIL and DevOps
    • ITIL and Digital Transformation
  • ITIL Practitioner

    • Introduction of the nine Guiding Principles
    • Bringing the Guiding Principles to life (practical exercises in small groups)
  • Overview of the ITIL qualification scheme:

    • Which ITIL qualifications to choose,
    • In which order,
    • And how to make the most of them
  • Examples of solving IT and business challenges with ITIL

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Kaimar Karu, Instructor

Head of Product Strategy and Development, Axelos

Kaimar Karu, Instructor

Currently with the coolest job in the industry - Head of Product Strategy and Development at AXELOS, leading a team of international experts that look after the ITIL and the rest of the IT Service Management (ITSM) best practice portfolio.

Kaimar has a diverse career background in IT, having worked in IT Operations, Software Development, Project and Programme Management, and IT Service Management. He has a passion for helping people learn and improve, and has worked as a teacher, trainer, and coach in schools, universities, and professional training organizations across Europe. Before joining AXELOS in 2014, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion dollar acquisitions, working with Skype in his native Estonia.

Event Details

When

May 18, 2017

Session One
9:00 am – Noon

Session Two
1:00 pm – 4:00 pm

Where

New Horizons Computer Learning Center of Columbus


Instructor

Kaimar Karu
Head of Product Strategy and Development, Axelos