Modernizing IT with Service Management & ITIL

  • An overview of IT Service Management (ITSM) and its importance to modern organisations

  • Practical application of ITSM: the ITIL framework

    • How value is delivered to customers: flow and the ITIL service lifecycle
    • How to build organisational capabilities in ITSM with ITIL
    • How to enable and support continual experimentation, learning, and improvement with ITIL
    • ITIL and DevOps
    • ITIL and Digital Transformation
  • ITIL Practitioner

    • Introduction of the nine Guiding Principles
    • Bringing the Guiding Principles to life (practical exercises in small groups)
  • Overview of the ITIL qualification scheme:

    • Which ITIL qualifications to choose,
    • In which order,
    • And how to make the most of them
  • Examples of solving IT and business challenges with ITIL

Contact Us to Register

Kaimar Karu, Instructor

Head of Product Strategy and Development, Axelos

Kaimar Karu, Instructor

Currently with the coolest job in the industry - Head of Product Strategy and Development at AXELOS, leading a team of international experts that look after the ITIL and the rest of the IT Service Management (ITSM) best practice portfolio.

Kaimar has a diverse career background in IT, having worked in IT Operations, Software Development, Project and Programme Management, and IT Service Management. He has a passion for helping people learn and improve, and has worked as a teacher, trainer, and coach in schools, universities, and professional training organizations across Europe. Before joining AXELOS in 2014, Kaimar spent three years immersed in the world of startups, Nordic pragmatism, and multi-billion dollar acquisitions, working with Skype in his native Estonia.

Event Details


May 18, 2017

Session One
9:00 am – Noon

Session Two
1:00 pm – 4:00 pm


New Horizons Computer Learning Center of Columbus


Kaimar Karu
Head of Product Strategy and Development, Axelos